FedEx Unfreezes Service Guarantees for Select Services

FedEx freight trucks parked outside parcel carrier facility

Happier delivery days are here again – at least for some parcel shippers. On January 17, FedEx announced that it was reinstating money-back service guarantees for several of its premium and international U.S. services, including: 

  • FedEx First, Priority and Standard Overnight®
  • FedEx First, Priority and Standard Overnight Extra Hours*
  • and FedEx International First, Priority, Priority Express and Priority® Freight

 

All of FedEx’s other service guarantees – including those for U.S. Ground – continue to be suspended, although FedEx has said that, “the status of the money-back guarantee for these [other] FedEx services and additional FedEx services worldwide is being evaluated on an ongoing basis.” 

For more details, contact AFS, as we’ve already begun auditing all of our clients’ shipments that move via the affected services. Or consult FedEx’s service guide using the link below: https://www.fedex.com/content/dam/fedex/us-united-states/services/Service_Guide_2022.pdf

Share:

MORE POSTS

Color Map with AFS brand colors noted and "VOTE" in the middle

Made In The Shade

Roses are red. Violets are blue. We’d like a colorful Favor from you. Please take a look At two suggestions we’ve made In an ongoing

Sign-up for the AFS Newsletter

Receive news updates and insights delivered straight to your inbox.

Reach out to our team by
phone or email

Become a carrier

First name:
Last name:

Motor Carrier #:





First name:
Last name:



AFS client name:
PRO #:
Invoice Date:
Payment Received Date:
Invoice Amount:



Other carrier inquiries

First name:
Last name:



AFS client name:



Have you tried logging in to vendor portal?

If you do not have a vendor log-in, please fill out the following.

First name:
Last name:







Have my account manager contact me


First name:
Last name:






ATTENTION

AFS is directing carriers and customers to direct all inbound invoices to [email protected] or via established electronic submission, such as EDI or eSubmit to avoid processing delays due to the impacts of the COVID-19 countermeasures and service interruptions at the United States Postal Service.

Carriers should contact Carrier Support via email at [email protected] in lieu of calls. We have added additional resources and later hours to assist you and email will serve as the method for fastest response. Please send an aging report with your inquiry so that we may provide you the most current status.

Thank you!