FedEx Unfreezes Service Guarantees for Select Services

FedEx freight trucks parked outside parcel carrier facility

Happier delivery days are here again – at least for some parcel shippers. On January 17, FedEx announced that it was reinstating money-back service guarantees for several of its premium and international U.S. services, including: 

  • FedEx First, Priority and Standard Overnight®
  • FedEx First, Priority and Standard Overnight Extra Hours*
  • and FedEx International First, Priority, Priority Express and Priority® Freight


All of FedEx’s other service guarantees – including those for U.S. Ground – continue to be suspended, although FedEx has said that, “the status of the money-back guarantee for these [other] FedEx services and additional FedEx services worldwide is being evaluated on an ongoing basis.” 

For more details, contact AFS, as we’ve already begun auditing all of our clients’ shipments that move via the affected services. Or consult FedEx’s service guide using the link below:



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