AFS is committed to facilitating a smooth process for shipment payors and their carriers.
To update carrier ACH bank payment details, or setup ACH to switch from other form of payment.
For proof of payment, remittances, overcharges/refunds, incorrect payment (currency or carrier.
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AFS is directing carriers and customers to direct all inbound invoices to [email protected] or via established electronic submission, such as EDI or eSubmit to avoid processing delays due to the impacts of the COVID-19 countermeasures and service interruptions at the United States Postal Service.
Carriers should contact Carrier Support via email at [email protected] in lieu of calls. We have added additional resources and later hours to assist you and email will serve as the method for fastest response. Please send an aging report with your inquiry so that we may provide you the most current status.
Thank you!
AFSmart Technology
