Two Thumbs Up: UPS, FedEx Reinstate Service Guarantees For Select Services

The weather outside isn’t the only thing that’s improving – at least for some parcel shippers. Earlier this week, UPS and FedEx both reinstated money-back service guarantees for some of their services.

UPS’ reinstatement, which went live on April 5, applies to its Next Day Air and Worldwide Express services. The guarantees are effective immediately and return things to business as usual for those services with the exception of UPS Next Day Air Saver® deliveries. (The latter still includes a guarantee but the delivery time has been extended to 11:59 p.m.)

FedEx’s reinstatement, which was announced April 6, applies to its U.S. domestic Express (Overnight) services and U.S. import/export services.

All of the carriers’ other service guarantees continue to be suspended, at least for now.

For more details about any of the reinstatements, contact AFS, as we’ve already begun auditing all of our clients’ shipments that move via the affected services. Or consult each carrier’s service guide via the links below.

FedEx Service Guide

UPS Service Guide



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FedEx and UPS Late Payment Fees

The payment environment has drastically changed in the past few years. Up until recently, payment terms for FedEx and UPS were 30 days. If payments

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AFS is directing carriers and customers to direct all inbound invoices to [email protected] or via established electronic submission, such as EDI or eSubmit to avoid processing delays due to the impacts of the COVID-19 countermeasures and service interruptions at the United States Postal Service.

Carriers should contact Carrier Support via email at [email protected] in lieu of calls. We have added additional resources and later hours to assist you and email will serve as the method for fastest response. Please send an aging report with your inquiry so that we may provide you the most current status.

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