Stat’s Incredible: Common LTL Invoicing Errors

It may be close to April 1 but that doesn’t mean you should be fooled into thinking your trucking charges are letter-perfect. Here’s a quick look at some of the major billing errors we found when we took a close look at nearly 250,000 of the LTL invoices our clients recently received.


Total errors discovered (approximately 4.5% of total audited)


Of total errors (5,088) were attributable to inaccurate accessorial charges


Of total errors (1,708) were attributable to inaccurate fuel surcharges


Of total errors (1,466) were attributable to freight misclassifications


Of total errors (1,229) were attributable to discount, minimum, or rate errors

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AFS is directing carriers and customers to direct all inbound invoices to [email protected] or via established electronic submission, such as EDI or eSubmit to avoid processing delays due to the impacts of the COVID-19 countermeasures and service interruptions at the United States Postal Service.

Carriers should contact Carrier Support via email at [email protected] in lieu of calls. We have added additional resources and later hours to assist you and email will serve as the method for fastest response. Please send an aging report with your inquiry so that we may provide you the most current status.

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