Our client, a large multi-national retail chain with an expanding e-commerce business, began experiencing billing inaccuracies early in their calendar year. Due to the extremely high volume of shipments and invoices, identifying and resolving these inaccuracies was both labor intensive and time consuming. AFS discovered cost, price and shipment data inaccuracies as well as service level agreement failures. AFS solutions delivered over $400,000 in savings for this client.
AFS is directing carriers and customers to direct all inbound invoices to [email protected] or via established electronic submission, such as EDI or eSubmit to avoid processing delays due to the impacts of the COVID-19 countermeasures and service interruptions at the United States Postal Service.
Carriers should contact Carrier Support via email at [email protected] in lieu of calls. We have added additional resources and later hours to assist you and email will serve as the method for fastest response. Please send an aging report with your inquiry so that we may provide you the most current status.